The massive and likely permanent shift of office work to the home has created big problems for carriers as consumers strain networks both to the home and inside the home, assuming the carriers are responsible for device performance and connectivity issues.
Fortunately, this also offers carriers a unique and urgent opportunity to take more control of the situation, reducing costs and increasing revenues. Managed home Wi-Fi includes the following opportunities:
- Managing and reducing operational costs (OpEx) by gaining visibility of connectivity issues inside the home and leveraging diagnostic tools
- Maximizing the ROI from capital investment (CapEx) by optimizing equipment and service performance
- Creating new revenue streams
- Reducing churn by giving customers a differentiated quality of experience