PRODUCTS & SERVICES

Commande™

Identify And Solve The Right Problem The First Time By Bridging The Broadband/Wi-Fi Data Divide

Commande gives you a complete end-to-end view of a subscriber’s broadband service, from network hardware to the device with an open architecture that is able to seamlessly collect data from any platform.

Remove the trial-and-error approach to solving subscriber problems with the analysis, recommendation and optimization engine for today’s diverse network architectures and CPE.

Your challenges

Your subscribers don’t really care where the problem resides when their service is not performing up to their expectations. 

IDENTIFY WHERE THE PROBLEM IS THE FIRST TIME

Unless you can identify the right problem the first time, you duplicate efforts, increase your support costs and frustrate your subscribers

DATA BLIND SPOTS DUE TO HETEROGENEOUS SYSTEMS

So many hardware, software, and device vendors data APIs. You must stay on top of them all to gain a complete picture of each subscriber’s service.

MAINTAINING DIFFERENT SUPPORT TEAMS

A support team for broadband to the home and one for Wi-Fi in the home increases costs and complexity, while decreasing efficiency.

Product Features

Commande gives you one place for analysis, recommendations, and optimization of your subscribers’ end-to-end service, making all the pieces work together regardless of your platform.

Your Subscriber’s Network, As You Have Never Seen It

Intensive measuring and monitoring provides you with an in-depth understanding of your customers’ behaviors, their issues and their experiences with a high degree of precision and detail.

Commande gives you a complete end-to-end view of a subscriber’s broadband service, from network hardware to the device with an open architecture that is able to seamlessly collect data from any platform.

Launch New Services Based On Real-World Customer Behavior Data

Using the high volume of collected data that are feeding our machine-learning models, you can discover new and interesting aspects regarding customer habits that give you the hard data you need to confidently launch new products and services

Centralize Control, Diagnosis, Planning, and Alerting

Remove the trial-and-error approach to solving subscriber problems with the analysis, recommendation and optimization engine for today’s diverse network architectures. It is not about whether the wi-fi or the broadband is working, it is about whether they are working end-to-end.

  • Diagnose any impairment from the central office to subscriber Wi-Fi devices
  • Your operations and network planning teams can control network resources and have the data they need to confidently plan future resource needs
  • Your field technicians will have the definitive toolbox to diagnose, locate, and verify their activities
  • You will be able to detect and locate massive breakdowns before any customer complains

Maximize Network and Subscriber Quality-of-Service

Remove trial and error: fix the right problem the first time.

  • Automate the optimization of customer wireless connectivity to provide the best subscriber quality-of-experience
  • Your customer care and marketing teams get full visibility on customer satisfaction and future needs
  • Generate detailed recommendations to improve customer service, perform repairs when needed (with location information) even before the customer complains

Integrate and Automate

Automate operating processes by integrating BSS and OSSs with End-to-End solution APIs

Integrate customer indicators from other sources to complement QoE

Reduce operational costs, increase efficiencies, reduce churn, maximize customer satisfaction

 

How It Works

How We Compare

Commande

Competitors

Work collaboratively with ISP’s and other vendors to build end to end solutions

Commande

Competitors

Deep technical understanding of both in-home and access domains

Commande

Competitors

Experience using machine learning/AI to deliver QoE

Commande

Competitors

Leading contributor to definition of standards

Commande

Competitors

Industry Standards Support

We lead the industry in our support of industry standards. In fact, we dedicate significant resources to help define those standards.

By supporting these standards, we ensure that our ISP partners get the most out of their long-term investments in networking equipment and are able to have the widest support of consumer premise equipment

FAQs

What does Commande do that I cannot do using big data tools and a data lake?

Commande does more than just process collected data, it intelligently.

Where does Commande gather data from?
DSL/PON Expresse diagnostics are based on both DSLAM/OLTs data plus data recovered from CPE
Do I need ASSIA CloudCheck for Commande to work?

Commande is integrated with ASSIA Expresse and CloudCheck but is ready to interact with other systems for Wi-Fi, cable, and mobile.

If someone develops a proprietary platform, how does ASSIA become part of that?
Commande is our open systems pitch, it is all about the open architecture.

Learn More

Talk to us about how we can dramatically improve your subscriber’s Quality of Service, improve your revenues and cut your costs.